Liz Johnson Voice Policies

Last revised: September 13th, 2021

 

Payments

Lesson payments may be made at the time of the lesson or processed online prior to your lesson using PayPal® through this website. We accept cash, check, credit card, and PayPal®. You may purchase lesson subscription plans online, or at the first lesson of your subscription.

 

Appointment Scheduling

Appointment times can be scheduled online through this website or through Liz Johnson by calling or texting 615-866-0488 or by emailing liz@lizjohnsonvoice.com.

 

Appointments

1. Being on time: If you arrive late, your appointment will still end at the scheduled time. If you arrive on time but the previous session runs overtime, you will be given your full allotted time.
2. New clients are required to complete a free phone consultation and submit a "new client" form online before their first lesson, unless determined otherwise by Liz Johnson.
3. First lessons for all clients are billed as a 90 minute "voice assessment", unless determined otherwise by Liz Johnson following the initial voice consultation.
4. Free appointment reminders are available when lessons are scheduled online and can be delivered via text message and/or email. It is the client's responsibility to set up their preferred method of appointment reminders online.

 

Subscriptions

1. Lessons purchased through a subscription plan must be used within the month following the date of original purchase. Any lessons not taken within a subscription month are forfeited and do not roll over into the next month. It is the responsibility of the client to schedule those lessons in a timely way.
2. Subscriptions start on the date of purchase and are automatically charged on the same day each month.
3. Shared and extra lessons benefit (for subscription members only): Shared and extra lessons must be taken within the calendar month and do not roll over. Lessons shared with friends must be prepaid 48 hours in advance of the appointment time and must be taken within the calendar month of the subscription. Shared lessons only apply to one hour lessons, and notification of the shared lesson must be given to Liz Johnson via text or email 48 hours before the shared appointment. If the recipient of a shared lesson is a new client, he or she will be billed the balance between the subscription hourly rate and the cost of the 90 minute "voice assessment". All other studio policies apply to shared lessons.

 

Non-Subscription Lessons

1. Prepaid single lessons may be used anytime.
2. Lesson packs must be used within 30 days from date of purchase, unless otherwise agreed to in writing before purchase.

 

Cancellations and Refunds

1. Clients can reschedule or cancel a lesson online, by phone, or email up to 48 hours before the appointment time.
2. To be refunded for a prepaid single lesson or lesson pack, any remaining lesson credit*, less 5%, will be refunded by check, PayPal®, or to the original credit card used to make the purchase.
3. Cancellation of any lesson within 48 hours of the scheduled appointment will result in 100% forfeiture of lesson credit* and may not be rescheduled (for only the lesson being canceled).
4. To cancel a subscription plan, written notice must be given 7 days in advance of the renewal date via email or text. Any remaining lesson credits* during a subscription month must be used. Partial refunds for monthly subscription plans will not be granted. If a plan needs to be upgraded mid-month the difference between plans will be assessed on an individual basis.
5. If a lesson cancellation is the fault of a Liz Johnson Voice employee, the client may choose either a full refund of lesson credit (for only the lesson being canceled) or reschedule of the appointment with no loss of lesson credit.
6. If you need to cancel or reschedule your appointment, send an email to liz@lizjohnsonvoice.com, text message to 615-866-0488, or reschedule it online. Cancellations are accepted only when received in writing or managed in your online appointment.
7. Once a payment has been debited from your account through PayPal®, it can take anywhere from 5 to 30 business days to be refunded. See PayPal’s refund policy.

* Lesson credit is the dollar amount paid (or owed) for lessons.